Welcome To Our Help Center and FAQs
Q. Are there any shipping costs?
Shipping is free for all orders over $50. There are never any customs or duties to pay, as we ship within Canada.
Q. How long will my order take to arrive?
Orders are usually mailed out within a week after they are placed.
Orders ship out via Canada Post Expedited Parcel service. Once an order is mailed out, you will receive a shipping confirmation email with tracking details for the parcel(s) sent. Mailing times vary according to your location:
- Alberta: 2 to 7 business days
- British Columbia: 3 to 8 business days
- Manitoba: 2 to 7 business days
- New Brunswick: 3 to 8 business days
- New Foundland and Labrador: 3 to 8 business days
- Northwest Territories: 5 to 12 business days
- Nova Scotia: 3 to 8 business days
- Nunavut: 5 to 12 business days
- Ontario: 1 to 5 business days
- Prince Edward Island: 3 to 8 business days
- Quebec: 1 to 5 business days
- Saskatchewan: 2 to 7 business days
- Yukon: 5 to 12 business days
Q. Do you deliver to my address?
We ship to all addresses in Canada. We are authorized distributors of the Your Baby Can Read line of products in Canada, and therefore will only ship to Canadian addresses.
International customers, please refer to the links below to find YBCR products in your region:
Eastern Europe: www.yourbabycanread.com.pl
Hong Kong: www.yourbabycanread.com.hk
New Zealand: www.yourbabycanread.com.au
United States and all other regions: www.yourbabycanlearn.com
Customer Service FAQs
If you would like to speak to a customer service representative by phone, please contact us via our online form, indicating when would be good times to reach you. We will gladly call you promptly and offer assistance with any questions you may have.
General Ordering FAQs
Q. Is it possible to place an order by phone?
If you would like to place an order by phone, please contact us via our online form, indicating when would be good times to reach you. We will gladly call you promptly and help place your order by phone.
Coupon codes are applied at checkout. After you've added all the items you wish to purchase to your cart, and their correct quantities, proceed to checkout.
At checkout, you will see an area entitled "Order Summary" on the right-hand side of the page. Simply click on the link that says, "Have a discount code? Click here to enter it >". A designated box will appear, where you may enter your discount code. Click “Apply” and you will then see the discount applied to your order total.
You may only use one coupon code per order.
Coupons and/or Discount Codes are offered through our newsletters and special promotions we send to our mailing list subscribers.
You can sign up for our mailing list using the form below: